About the Company:

Main business: Energy and utilities

npower is one of Britain’s leading energy companies, and is part of the Innogy group, one of Europe’s leading electricity and gas companies.

About the Role:

The scheme will allow you to complete a variety of 4 placements over a 2-year period, allowing you to gain an invaluable insight into the heart of different business functions and how they make a real impact on our customers, allowing you to develop to become a future leader within npower.

You will explore:

• Customer interaction and experience across the whole portfolio with an understanding of what are the key drivers in developing services that will provide best in class Customer Satisfaction scores
• Leading and managing people in a dynamic environment
• Developing and delivering commercially sound business plans
• Understanding and making financial /operational trade-off decisions
• Understanding a Cost to Serve operational environment, how the business generates costs and the cost value of workstreams
• Continuous improvement and change and transformation leadership
• Different revenue streams within the business
• Operational leadership, working in a regulated environment understanding the importance of cultivating a people centric culture of Health, Safety and Wellbeing in a highly engaged workforce
• Industry and supply licence regulatory obligations

Requirements:

As an Operational Management graduate, you will:

• Possess a willingness and confidence to engage and influence stakeholders at all levels whilst delivering great customer service
• Demonstrate the ability to work in a fast paced dynamic environment balancing customer experience against the operational demands of the organisation
• Exhibit commercial and strategic ability putting the customer at the heart of everything we do
• Identify the impact of business decisions particularly with costs
• Ability to analyse, identify synergies s across different business functions and operational services generating opportunities to develop value add propositions
• A strong desire to challenge, question and generate innovation with peers and key stakeholders.

You will require a minimum 2:2 degree, in any discipline.

How to Apply:

For more information and to apply please visit Career Connect and search Reference ID 'ONELW'