Energy Specialist - Customer Operations at Bulb

Where: England - Greater London

Deadline: June 30, 2019

Type: Internship

About the Company:

Main business: : Energy and utilities

Bulb is a startup energy supplier that provides renewable electricity and gas to homes across the UK. We offer energy at a fair price, that’s simple to get and simple to manage. We are building a truly innovative independent energy supply business in the UK. Building a passionate team of people that want to do energy differently.

When we say ‘a fair price’, we mean the lowest renewable energy price in the UK. (And one of the best from any provider, full stop.)

About the Role:

Bulb is making energy simpler, cheaper, greener. We’re changing the way the energy industry treats customers and saving the planet. It’s simple things, like calling our customers ‘members’, that make us stand out from the crowd. Bulb is different; we recognise that delivering amazing support and a simple digital experience makes for loyal members who recommend us to their friends and family.We’re offering a Summer Opportunity to join Bulb as an Energy Specialist, with the potential of further opportunities thereafter. Our Energy Specialists are responsible for Bulb’s member experience.

Responding to a member query means that you do all the work from beginning to end to resolve the issue. Whereas this might be done by multiple departments elsewhere, our Energy Specialists are able to handle all types of queries, such as questions about joining or leaving Bulb, account related inquiries, contacting other suppliers, and everything in between.

By doing things differently, you learn more about the energy industry and we deliver the best, most efficient service to our members.

Requirements:

At Bulb, we want to hire people able to get going quickly, interested in learning new things and comfortable working in a changing environment.

  • You’re available for a minimum of 8 weeks between May and September
  • You’re a self starter with a record of exciting achievements. This may be academic achievements, but could be something else entirely
  • You care deeply about how companies treat their customers
  • You have excellent communication and writing skills
  • You’re comfortable with numbers and learning new technology
  • You’re reliable, energetic and able to prioritise effectively
  • You relish the idea of self learning and personal development

How to apply:

For more information and to apply please visit Career Connect and search Reference ID 'DM3ZJ'