About the Company:

Main business: : IT

Our products and services empower the world of education. We provide the expertise, software and services required to underpin student success. Our customers are private, public and alternative education institutions – ranging from just 50 to 200,000 students across multiple sites.

About the Role:

You will assist with ensuring all customers receive regular and helpful contact and that they receive communications which are relevant and beneficial. Your focus will be on achieving an outstanding customer experience as you ensure any issues are identified, managed and then resolved to customer satisfaction. You will need to be proactive in escalating any issues which you may anticipate. To do this you will liaise and build good working relationships with various teams across the business.

You will proactively engage with customers and internal teams to identify and analyse trends and to spot opportunities for service improvement. You will do this for our Vocational Learning and Further Education customers.

Requirements:

You will be an inquisitive and proactive as you will be required to ensure our customers are happy with the service outcomes they are given from the support teams. Your communication skills with be strong as you will speak with a large variety of customer and colleagues across the business. A professional and personable manner is required.

You will have experience and knowledge of using Windows operating system and Microsoft office products.

As part of the role we will ask you enrol on a Customer Service level 3 apprenticeship. This is to help you develop your skills and experience as you embark on an exciting customer service experience.

How to Apply:

For more information and to apply please visit Career Connect and search Reference ID 'QWY6N'