Deadline: October 20, 2017
About Shakespeare Martineau
Shakespeare Martineau is a law firm with big ambitions for both our clients and our people. We are one firm of original thinkers, inspired to create an outstanding future for our clients, our people and our community.
Working with organisations of all sizes our team delivers a broad range of specialist legal services, and has particular expertise across sectors including but not limited to; energy, education, banking & financial services, investment funds and advanced manufacturing.
Our vision is to be the outstanding legal force in our specialist sectors and markets. Our people are renowned for their flair and individuality. We recruit people who have a blend of excellent technical and business skills with the talent to do things differently.
We firmly believe that people and spirit are at the heart of everything we do. Our commitment is to help all our people fulfil their careers and ambitions and we strive to create an environment where each individual can understand and then achieve their full potential. Great performance for us is a blend of excellent technical and business skills and the talent and drive to do things differently.
You will provide high quality service to the firm and its clients concentrating primarily on assisting in the investigation and response of complaints raised against the firm, and also auditing and maintaining quality standards across the firm. The role will be suitable for candidates with a proactive approach to problem solving, and a specific interest in client service delivery and the development of best practice initiatives in legal services.
Additional duties will include supporting the Risk Team in the management of general risk, compliance and regulatory enquiries, auditing against key certifications (currently ISO 9001 – Quality Standard and ISO 27001 – Information Security Standard), and assistance in the effective delivery of key risk projects as required.
The team are based in the Birmingham and Leicester offices, and this role will be based in the Birmingham office, with occasional travel to other offices required.
Your key duties will include:
Your additional duties will include:
Skills and experience you will have:
Key competencies you will need:
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.
How to apply
To apply, please follow this link.