Member Relations at InterNations GmbH

Where: Germany

Deadline: March 6, 2020

Type: Placement Year

About the Company:

Main business: : IT

At InterNations, we’re dedicated to making life easier for expats! With 2.8 million members in 390 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. What started as just an idea is now changing the lives of expats and global minds around the world each and every day. With an international team who’ve often lived abroad themselves, we understand what our members need most and we all work towards a shared goal. Together, we’re constantly growing and learning, coming up with new ways for our members to feel more at home and connect with other international people in their communities.

About the Role:

Ever wonder what it takes to keep a social network up and running? As part of the Member Relations Team, you’ll be the interface between the people who use InterNations, and the developers that create it. The Member Relations Team helps the rest of the company to understand our members’ perspective, and are advocates for member experience.

The team is the gateway to our network, reviewing all incoming applications against our membership criteria. You will also respond to questions about how to get the best from InterNations — it could be as simple as a forgotten password, or something tricky like a bug on the site. With on-the-job training and email templates, you’ll be able to answer all questions that come your way!

As a Customer Service (Member Relations) Intern at InterNations, you will:

  • review membership applications

  • support members experiencing technical difficulties

  • answer questions about how to use the website

  • collect member feedback to share internally

  • act as administrators for our online forums

  • draft measures to improve customer loyalty and engagement to drive growth


  • university student of any field of study

  • the internship is a compulsory part of your course of studies

  • availability for 6-12 months - various starting dates
  • ability to work independently; reliable and motivated
  • very good to fluent written and spoken English
  • experience abroad and cross-cultural proficiency desired
  • practical experience with MS-Office and Internet applications
  • interest and fascination for Web 2.0 applications and social communities

How to Apply:

For more information and to apply please visit Career Connect and search Reference ID 'JVXLX'