Graduate Client Support Officer at Salix Finance

Where: England - Greater London

Deadline: July 12, 2019

Type: Graduate

About the Company:

Salix Finance is currently an independent not for profit company established to accelerate public sector investment in energy efficiency technologies. Salix is publicly funded by BEIS, DfE, and the Welsh and Scottish Governments and works with public sector bodies throughout the UK, helping them make progress towards achieving their carbon reduction targets. We do this by offering interest free loans for energy efficiency. By joining Salix, you will learn about energy efficiency, finance, government and relationship management.

About the Role:

Salix works to enable the public sector in the UK to reduce its carbon footprint. The task of reducing the UK’s carbon emissions needs individuals who will work as a constructive team member building positive relationships with our clients to enable them to implement energy efficiency measures across their estate.

For staff joining Salix we run a comprehensive induction programme to support staff to be successful at work. Every member of staff is in a team and has a named line manager who helps you plan your work and manage your training and development. You will be encouraged to study for further industry qualifications, and you will become an expert in energy efficiency.

Key Responsibilities:

  1. Work with and support existing clients to ensure they complete projects within agreed scope, timelines and to Salix requirements

  2. Maintain excellent client relationships and engage with key personnel across all levels of client organisations to encourage on time completions and repeat business

  3. Maintain client databases to track projects

  4. Support prospective clients in developing applications for funding and assist and manage them through the lifecycle of their projects to completion of the project

  5. Support a teamwork approach to delivering the teams annual business plans

  6. Individual health and safely

Requirements:

Key Criteria:

  • Project management skills

  • Strong IT skills, including all Microsoft Office Programmes with a focus on Microsoft Excel

  • Ability to work constructively within a small team

  • Ability to manage, prioritise and deliver a number of projects and work programmes within timescale

  • Ability to positively represent Salix and good customer service skills

  • Pays close attention to detail, ensuring work is delivered to a high standard

  • Effective time management and ability to set realistic timescales for work delivery

  • Self-motivated and good organisational skills

  • Ability to demonstrate and understand equal opportunities

  • Willingness to learn and commitment to personal development and training

Essential Criteria:

  • Degree or equivalent professionally relevant qualification

  • Evidence of further professional development

  • Presentation experience

  • Communicates effectively and confidently

  • Fosters collaborative and coordinated working across teams and in partnership with other organisations

  • Good interpersonal skills

  • Willingness to travel

  • Ability to make decisions that demonstrate commitment to Salix’s corporate strategy

Desirable Criteria:

  • Relevant work experience in a building or energy services capacity

  • Experience in providing advice and support

  • Customer service or public engagement experience

  • Strong numeracy skills

  • Ability to effectively contribute at meetings and events participation

  • Knowledge of energy efficient and low carbon technologies

How to apply:

For more information and to apply please visit Career Connect and search Reference ID '3LQQL'