Customer Service Assistant at Haymarket Media Group

Where: England - Greater London

Deadline: July 8, 2018

Type: Graduate

About the Company:

Main business: Media, journalism and publishing

Haymarket Media Group creates award-winning specialist content for international audiences. The company has over 70 market-leading brands, connecting people and communities across print, digital, mobile and live media, across the UK, US, Asia, India and Germany. Although our portfolio is diverse, our philosophy is the same across borders and markets: deliver brand experiences that truly meet the needs of audiences and clients. It is this uncompromising focus that has earned the trust of millions worldwide. Haymarket’s brands include Stuff, FourFourTwo, What Car?, Pistonheads, Campaign, PRWeek, MyCME and Finance Asia.

About the Role:

  • Engaging with customer dealerships throughout the UK by telephone in relation to What Car? New Car Buying consumer enquiries
  • Ensuring consumer new car enquiries (leads) are responded to within a specific timeframe
  • Engaging with trade customers in relation to What Car? web platforms and ensuring customer profiles are up-to-date including updating changes of contact details
  • Providing administration support to customers where necessary
  • Providing administration support for sales? colleagues for example, auditing of dealer data, inputting data, reports, assistance with customer problem resolution and engagement with our web platforms
  • Some weekend working from home with compensatory time off in the week
  • Undertake any other reasonable duties consistent with the post

Requirements:

We're looking for people to join our expanding team and are interested in a possible career in Sales. We will provide you with the tools and resources to do the job including training. We do not require any experience, we are looking for people who are confident on the phone, speak clearly and are persistent and tenacious.

You will report in to Karen Hodgson, Head of Customer Services, where you will be responsible for engaging car dealership customers with the What Car? product and ensuring we are providing a quick response to What Car? New Car Buying consumer enquiries.

How to Apply:

For more information and to apply please visit Career Connect and search Reference ID 'D98EJ'