Customer Service Advisor at Nationwide Building Society

Where: United Kingdom

Deadline: October 16, 2019

Type: Graduate

About the company:

Having been voted the best bank or building Society to work for in the UK, Nationwide can offer a truly special workplace!

We’re the world’s largest building society, and one of the country’s premier savings and mortgage providers. We also provide millions of satisfied customers with current accounts, ISAs and credit cards.

With over 15 million members, our building society has a relationship with almost a quarter of the UK’s population. We succeed because we help people to save, buy homes, and make the most of their money. As an organisation, we have asset of values, promises and expectations that makes our brand different. We put members first, offer a rewarding membership, inspire trust, always do the right thing and provide excellent service.

About the role:

We’re not like a bank. We’re not like other financial services companies. We’re not really even like other call centre environments either. We’re a building society. So we’re building our ‘society’ with a sense of community and with a collective belief in the idea that we’re all here to help each other. That’s what we’re all about and that’s what makes us different. A starting salary between £16,380 - £18,500, depending on your customer service experience. We believe in a good work-life balance, so you’ll receive your work schedule in advance. You’ll find yourself working 35 hours per week on one of the following shift pattern: 8am – 4pm, 9am – 5pm, 10am – 6pm, 12pm – 8pm and one in every third Saturday 9am – 12pm., 24 days holiday with the option to buy more, flexible benefits, life assurance, and a generous pension scheme.

Handling a range of inbound calls, you’ll play a pivotal role when it comes to supporting our members. But, you’ll do more than just communicate; you’ll advise, dipping into your empathy, and ability to help members get the right outcome for them.


If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge in an established business, there’s really no better place for you. As a Customer Service Consultant at Nationwide, you’ll be making our customers’ lives easier and helping them to make the big decisions for their future.

How to apply:

For more information and to apply please visit Career Connect and search Reference ID 'JY466'