Client Service Management at BT

Where: UK - Multiple

Deadline: December 15, 2017

Type: Graduate

About the Company:

BT is one of the world's leading communications services companies. We serve the needs of customers in the UK and in 180 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

About the Role:

This role is right at the centre of delivering high profile projects; projects which will help us to provide world-class customer service.

You could be involved in complex transition and transformation activities, improving service design, delivering new services to a customer and process transformation or providing customers with in-life customer service support.

And your team could be based anywhere in the world.

Throughout your rotations you will take on many new skills but you won't be stuck in a classroom to learn them. You will be coached and mentored. With a mix of Face to Face training, Financial and Commercial Awareness training and learning how to communicate the BT way, there are lots of ways to develop in this role.

And did we mention that you might get to meet your team as part of your rotations? You know, the ones that are based anywhere in the world!


If you’re not really one to stand still and are itching to continue that journey after university, there’s a whole world of discovery for you here at BT. Whichever role you join us in, it’s vital that you demonstrate a great fit with our culture, our purpose and our focus on putting customers first. We’re also looking for:

  • Team players
  • Results driven workers
  • People who love to learn and develop
  • Those who embrace change
  • Workers who will take ownership
  • The ability to network and forge relationships with others
  • Those who can innovate and drive improvements
  • The ability to apply commercial awareness

We value diversity and inclusion, which is why we encourage and welcome applications from absolutely everybody! It doesn’t matter about background, university or degree course.

We hire with the future in mind – yours as well as ours. We’re always thinking about what we can offer you, even ahead of your first role. If you join the BT team you’ll get to experience life in a global organisation, as well as understanding more about our diverse range of products and services. We want to give you everything you need to achieve your full potential, while helping you build a career you genuinely love.

It’s worth bearing in mind that we also have academic entry requirements which are tailored to role types. For our business analysis and improvement programme they are:

  • 2.1 degree OR 2.2 degree with additional post grad degree

How to Apply:

For more information and to apply please visit:

And search for the Job Title 'Client Service Management'