Claims Project Consultant at Hiscox

Where: England - Multiple

Deadline: December 31, 2017

Type: Graduate

About Hiscox UK and Ireland
Hiscox UK & Ireland is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

About the UK Claims team
The success of our ambitious claims function requires constant improvement of our customer service, supported by efficient and effective processes and systems. We must continue to deliver innovative and relevant projects to ensure we maintain our position as a market leader and stand out against our competitors.

The role
Working as a Project Consultant you would join the UK Claims team and support the Head of Portfolio Claims to manage and deliver the Portfolio Claims vision where you will own parts of or run entire projects. Portfolio Claims is an evolution of our current UK Claims operating model, segmenting our lower value claims, building new operating models and delivering improved customer service with greater productivity/indemnity management. You will gain exposure to many facets of how the business operates now, whilst influencing and building how it will operate in the future. You will work across the various claims functions (Casualty, Property and Specialty) as well as with other relevant teams, such as the Group Claims Change team and the UK Change and Operations teams, to build solutions using data analytics and automation. The role will ensure you develop your skills in project management and business analysis as well as heighten your commercial awareness, providing a strong foundation for your future career.

What you’ll be doing as a Project Consultant:

  • Be involved with the planning, building, delivering and management of Portfolio Claims across UK Claims
  • Working with a variety of teams across Claims and outside our business area you will be tasked with identifying opportunities and delivering your solutions to ensure our customer service and business process and system improvements are best in class
  • Fulfil the Business Analyst role on medium to large projects, working in conjunction with other Change professionals and the Property Claims Management Team
  • Fulfil a combined Project Manager/Business Analyst role on smaller projects, leading and shaping change from inception through to delivery
  • Data analysis to identify trends and enable business leaders to make quick and informed decisions based on your analysis
  • Actively review data and information available about our competitors and the claims industry, to identify any potential threats to our market leading position and new concepts in the industry
  • Communicate your findings to senior stakeholders in Claims and other business areas

Our must-haves:

  • Be proactive, logical and analytical – someone who challenges the status quo
  • Demonstrate an ability to gather and use data to identify areas of change or improvement that can bring about the greatest benefit to the business
  • Possess strong written and verbal communication skills to build and develop relationships with internal and external stakeholders
  • Have an ability to analyse data/information and explain the results clearly and succinctly
  • Be able to work efficiently under pressure, both on your own and as part of a team delivering accurate results to strict deadlines
  • Be determined to succeed in a fast paced environment and have the persistency to see tasks through to completion
  • Demonstrate energy and passion to engage others in change
  • Be computer literate, with an advanced understanding of Excel. PowerPoint skills would be advantageous

The Graduate Programme
Our two year graduate programme is challenging and varied. With a range of roles in a variety of locations, the programme is designed to enable you to learn about the business whilst discovering and developing the skills and knowledge that will help you build the foundations for a successful and rewarding career.

Working with highly skilled, motivated and ambitious colleagues creates an ideal environment for you to achieve your aspirations. We will support and encourage you to complete the Chartered Institute of Insurance’s professional qualification (ACII), you will take part in workshops to develop your technical and business skills and you will collaborate with others on meaningful business projects. You can sign up for our inclusive mentoring programme where you can not only benefit from being mentored by a more experienced colleague, but also mentor others who could benefit from your skills and perspective. We offer participants on our graduate programme the opportunity to view the company from a range of different perspectives by undertaking two six-week domestic secondments and a twelve-week international secondment to one of our offices in Europe, Singapore, the USA or Bermuda. The purpose of the secondments is for you to broaden and deepen your skills and knowledge whilst contributing to the success of the business.

In a nutshell, our graduate programme provides a combination of practical experience, training, and the opportunity to work alongside highly regarded industry professionals – all designed for you to fulfil your potential.
We are on the lookout for intelligent, commercial thinkers who can make a real contribution to our business and share our values of courage, quality, excellence in execution, integrity and human. If you have the spirit to bring these values to life, and want to work for a company that will challenge you from the start we want to hear from you.

Applicants to the graduate programme are expected to:

  • Speak and write in fluent business English
  • Be available to join the programme in September 2018
  • Have the right to work in a permanent position in the UK.
  • Have achieved, or be on track to achieve a 2.2 or above (or equivalent) in your degree
  • Have grades B or above in GCSE English and Maths and 300 UCAS points from your top 3 A-levels (not including General Studies), or equivalent

How to Apply:
To apply, or to find out more about the above role, email your CV to
For more information, call +44 (0) 203 179 4500
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